Refund & return policy

You can start a return within 30 days of delivery for a refund of the product price you paid. This is a hassle-free window: you do not need to argue about the wash, and you do not need the tube to be unopened.

How to start

• Email [email protected] with your order reference, the pack you bought, and whether the tube has been opened.
• We reply during Monday–Friday, 9:00–17:00 AEST with the return address and the next step.
• Once we have the return, we refund the product price to the original payment method. Shipping you paid to send the return back is not refunded unless the goods were faulty or not as described.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Those guarantees apply to goods we sell and cannot be excluded, restricted, or modified. If a cleanser is faulty, not of acceptable quality, or not as described, you are entitled to a remedy under the ACL in addition to this 30-day window. A major failure can mean a refund or replacement. A minor failure can mean a repair, replacement, or refund, at our option, within a reasonable time.

What we cannot refund

• Requests that arrive after 30 days, unless the Australian Consumer Law gives you a remedy anyway.
• Change-of-mind returns sent without writing to us first, if we cannot match them to an order.

Prices on the site are in AUD and include GST. A product-price refund includes the GST on that product.